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IT Trainer

Demonstrates I-CARE values (Integrity, Compassion, Accountability, Respect and Excellence) in daily work and interactions. Presents a friendly, approachable, professional demeanor and appearance. Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly, or identifies appropriate person and resources to do so. Provides directions or help to patients and customers with finding their way. Uses effective service recovery skills to solve problems or service breakdowns when they occur. Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, acknowledges the assistance and contributions of others. Uses organizational and unit/department resources efficiently. Manages work schedule efficiently, completing tasks and assignments on time. Contributes to opportunities and processes for continuous improvement. Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide. Maintains day to day visibility within the business to assure initial and on-going training education meets the needs of the business. Continuously seeks feedback to assure end user needs are being met and shares feedback with IT Trainer Specialist. Shares classroom, lesson plan , and real time end user feedback with IT Trainer Specialist and suggests changes/improvements as necessary. Collaborates regularly with IT Trainer Specialist, Super Users, project leadership, and project team members for assigned application(s) and attends team meetings as required. Arrives prior to scheduled training class to prepare the room, including setting up the training environment and other logistics. Delivers training to end users by following scripted curriculum developed by IT Principal Trainer, applying knowledge of business workflows and policy & procedures. Conducts training classes as needed on any shift and weekends as necessary. Leads training in an effective and engaging manner, incorporating principles of adult learning. Assesses learning needs before, during and after each class. Makes just in time adjustments to training delivery based on end user and training team feedback and learning environment(s). Supports Super User in completing end user proficiencies in the department/unit. Follows established process for staff who are not able to pass the assessment, and communicates the results to the IT Principal Trainer and employee's manager for follow up. Help maintain training and Super User reference sites. Provides super user and end user support at system Go Live and post Go Live according to coverage schedule, including rounding to departments/units as assigned. Participates in monthly newsletter development and Super User content creation. Serves as a visible front line training champion both before and after go-live. Provides demonstrations of model system and new releases as applicable. Facilitates end user workflow analysis sessions in partnership with application team members., Resolve Help Desk training tickets and establish training trends. Demonstrates fundamental skill in utilization of learning management system to track course completion. Participates in the development and revision of training tools as assigned by IT Principal Trainer. Assist IT Principal Trainer with Master Train Environment build. Listens to needs and investigates preferred choices of end users. Participates in workgroups to review potential system enhancement needs. Demonstrates ability to be flexible, organized, and function well under stressful situations. Practices good meeting, voicemail, and e-mail etiquette. Ensures curriculum lessons are updated. Recommends and facilitates our organizational change model and tools for solutions. Provides insight and input for these change tools: adoption readiness radar, change road map, and communication approach and plans. Coaches project team on case for solutions, including measurable success points. Coaches project team members on when and how to prepare employees for solutions throughout the development lifecycle. Identifies and manages anticipated resistance through communication, leadership, and training activities. Completes change impact assessments for solutions using current and future workflows. Identifies, analyzes, and prepares risk mitigation tactics. Creates deliverables for these change tools when needed: change road map, communications plan, impact assessment, and training plan. AA/EOE.
Required : Minimum 3 years experience in related position and knowledge of information systems. Knowledge of information systems. Able to instruct and inspire various levels of end users. High School graduate and some college work. Desired: Experience working in clinical department or business. Electronic Medical Record (EMR) experience. Prior classroom training experience and expertise. Knowledge of business workflows and information systems experience. Familiar with adult education and best practices in regards to adult learning. BS, BA in health care related field or business or equivalent job experience

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