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T-Mobile Branded Channel: Telesales Representative

Telesales Representative:
Job Description, Requirements.
Telesales representatives are sales people who use the telephone to reach potential or existing customers. Those who sell their companies' products to other organizations can be called inside sales representatives. Selling done through phone calls to an individual might be referred to as telemarketing. Excellent communication and phone skills, persuasiveness, patience, persistence, and keyboarding skills are needed for either type of telesales position.
Telesales Representative Job Description
Telesales representatives make the customer interested in what they are selling and turn that interest into sales. They may make outbound calls or accept incoming calls to describe their products, explain the benefits of these products, and answer their customers' questions. Both inside sales and telemarketing job titles may fall under the telesales umbrella.
Inside Sales Representative Description
Sales representatives in business-to-business (B2B) sales may attend trade shows or conferences to keep up with the latest products and trends. However, because they work by telephone, telesales representatives spend most of their time at their desks,
Telemarketers Job Description
Using scripts, product knowledge, and communications skills, telemarketer or telesales representatives generate sales and interest. They work to engage the customer and ask questions that keep the conversation going. They may make the initial contact and hand the prospect off once interest is established or an appointment is made, or they might be responsible for the sale from start to finish. Quotas are often set which require a telemarketer to make a specified number of calls or reach a minimum dollar or sales number. Sales to individuals may require evening and weekend shifts.
Requirements
Skills
Telesales representatives must have excellent communication skills, including a clear, confident speaking voice and a friendly rapport with customers. While they may work from a script, telesales reps must also have the ability to be flexible and creative in dealing with customers. They must represent the company in a positive light at all times; this calls for optimistic people who aren't easily upset and who naturally like working with others.
Sales representatives must be persuasive and highly motivated to make sales. Since it is often necessary to establish a relationship with a client before a successful sale, they must also be patient and persistent.
Education
While sales of scientific products or other products requiring technical knowledge may require a bachelor's degree, often there are no formal educational requirements for a career in telesales. A high school diploma or GED is frequently all that is required. It may be helpful to study business, economics, statistics, or other business courses while in high school.

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